Managing the Professional Service Firm PEN/Faulkner Award for Fiction (2014) John Keats and Voltaire

John Keats and Voltaire

over a four-decade period

Have you ever seen images of landfills filled with clothes and wondered how you could make your clothes last as long as possible

John Bolton spent many of his 453 days in the room where it happened

danger awaits

Managing the Professional Service Firm PEN/Faulkner Award for Fiction (2014) John Keats and VoltaireInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of