Umbrella Connect

Redefining Business Process Outsourcing in The Digital Era

At Umbrella Connect, we are innovators and strategic partners in the realm of business process outsourcing. Our expertise lies in transforming and streamlining business processes, ensuring our clients not only keep pace with the evolving business landscape but also lead it.

Positioned at the heart of the BPO industry, our focus is on delivering exceptional, technology-driven solutions that redefine efficiency. Each day, we commit to enhancing the business operations of our clients, leveraging our in-depth understanding of the dynamic demands of the modern business world.

Visionary Leadership

Our Founders & Leadership

Lukasz  Koziarski

CEO & Founder

As Founder & CEO of Umbrella Connect, Lukasz Koziarski helps organisations achieve growth through planned, structured outsourcing. With a track record of building and scaling multiple successful businesses across the UK and Europe, he combines strong organisational skills with a deep understanding of operational structures to create efficiency without compromising quality.

Leveraging expertise in human resources, operations management, and entrepreneurship, along with solid technical knowledge of business systems and digital tools, Lukasz designs outsourcing strategies that deliver measurable results. By building dedicated, high-performing teams and implementing scalable, tech-driven processes, he enables clients to reduce costs, streamline workflows, and focus on growing their core business.

Paula Jadeszko

COO & Co-owner

As Co-owner and Director of Umbrella Connect, Paula leads the mission to help businesses scale smarter with virtual professionals. With a background in psychology, business strategy, marketing, and real estate, she brings extensive experience in optimising operations and streamlining growth processes. Thanks to her previous experience, Paula is the vital link between UK clients and the Sri Lanka team. Drawing on her psychology expertise, she resolves interpersonal challenges that may arise in day-to-day interactions. Her knowledge allows her to identify issues and provide effective solutions.

Paula also plays a key role in the final interview stage to ensure every agent hired is the perfect fit for both the role and company culture, recognising that successful hiring depends not only on technical skills but also on cultural alignment.

Hafeez Rahman

General Manager

As General Manager, Hafeez oversees daily operations, marketing, and business development. With a B.B.A. (Hons) in Marketing and a strong background in travel and hospitality, he combines industry expertise with leadership skills to ensure smooth service delivery and operational excellence.

Drawing on his experience in marketing, event management, client servicing, and team leadership, Hafeez focuses on delivering reliable, high-quality, and personalised solutions that enhance client satisfaction and passenger safety. By building strong brand identity through innovative campaigns and strategic partnerships, he drives sustainable growth. Working closely with stakeholders and teams, he ensures the organisation continues to adapt, innovate, and maintain its reputation as a trusted service provider in the UK market.

Menu Mataraarachchi

Business Manager

As Business Manager, Menu brings years of management experience across multiple industries, excelling in fast-paced environments where strategy, service, and people intersect to deliver outstanding results. She has a strong record of optimising operations, developing high-performing teams, and aligning resources to drive growth.

Her expertise spans operations management, client relations, and team leadership, enabling her to balance strategic priorities with daily execution. Guided by the belief that “delivering outstanding client experiences starts with a strong, motivated team,” Menu is committed to building scalable systems and empowering teams to perform at their best. Her leadership style emphasises collaboration, accountability, and innovation, ensuring both clients and colleagues thrive while consistently delivering results that create lasting business impact.

Dedicated Professionals

What we do?
Your strategic BPO partner

Umbrella Connect, a dedicated BPO company, specializes in optimizing business processes through a comprehensive range of services.

We excel in business process outsourcing (BPO) by managing essential yet time-consuming tasks, including email management, telecommunication handling, administrative support, data entry, research, appointment scheduling, video editing, and social media management.

Our approach is strategically designed to enhance operational efficiency, positioning us as a reliable BPO provider committed to streamlining your business strategy for sustained growth and productivity. At Umbrella Connect, we go beyond outsourcing, we deliver tailored, technology-driven solutions that empower your teams, optimize resources, and scale seamlessly with your business needs.

How this works?
Customizing BPO to fit your business functions

As a BPO company, we tailor our services to meet the distinct needs of your business, ensuring smooth integration with your core business functions. Our team specializes in enhancing your key business processes, offering skilled agents and business assistants who are adept at maintaining the integrity and ethos of your brand.

By aligning our BPO services with your specific business goals, we create solutions that not only fit your operational needs but also contribute to your business’s overall strategy and success.

Specialized BPO expertise

As a seasoned BPO company, we bring specialized knowledge to every aspect of business process outsourcing. This expertise translates into significant business value for your company, streamlining operations and enhancing efficiency.

Efficient resource management

By partnering with Umbrella Connect, your company can optimize its use of resources. We handle essential yet repetitive tasks, allowing your team to focus on core business functions and strategic initiatives.

Scalability and flexibility

Our services adapt to your business’s changing needs, providing scalable solutions that grow with your company. This flexibility ensures that you always have the right level of support, no matter the size or stage of your business.

Enhanced data security and compliance

As a BPO provider, we prioritize the security and confidentiality of your data. Our stringent compliance measures ensure that your business operations are protected and meet industry standards.

Save Time

Delegate repetitive tasks to free up your time.

Save Money

Save up to 70% on your employee expenses.

Optimize Processes

Unlock new opportunities.

Get Results

Focus on scaling your business.

Your business process outsourcing partner.

We are 2nd step experts, first step is yours, contact us today!

Advanced technological integration

We continuously incorporate cutting-edge technology to keep your business processes ahead in an evolving digital landscape.